Follett Higher Education Group is a leading academic wholesaler and general merchandise retailer with a presence on more than 1,200 college campuses.
Curt served as Web Content Manager & Communications Consultant to the Director of Enterprise Internal Communications, on an assignment through Creative Circle, LLC.
Content Migration
Much like organizing a closet or an attic full of old clothes and other unused articles, the audit, inventory, and migration of Follett’s Higher Education Group’s intranet site was a process of picking up, looking at, and deciding to keep, toss, or update every file on the ten-year-old file-management system.
Cross-Department Cooperation
He worked side-by-side with decision makers in nine departments to resurrect and sort through thousands of out-of-date files—all of which were still appearing on the internal Google search appliance, and thus frustrating users of the system.
New Content Management System
At the same time, he worked with the department’s developer to build a more robust and user-friendly CMS to manage the new and updated files—with the ability to allow departments to own their own documents and pages. Using an agile methodology, he worked with the developer to incrementally build exactly what the departmental staff needed to manage and update their assets.